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Creating an account and logging in

Before you can trade with Bitladon you must have an account. Don't have an account yet? Then you will first have to create one!


Step 1: To create an account, go to or click the button on the homepage "Create An Account". You will arrive at the following page.


Don’t forget to read and accept the terms and conditions and the privacy policy before you click on “Create an account”.

After you’ve done this, you will see a different page that tells you to check your e-mail. See the image below.

Step 2: Go to your inbox, if everything went well you received an e-mail with the following subject: “Confirm your registration” from “Bitladon”. 

The content of the email are as follows:


Once you click the link in the email your account will be activated and can be used!

Step 3: Enter your e-mail and password and click on “Log in”. You’ll then see the following screen:

Step 4: You will receive an email with a confirmation code, you will need to fill this in. This is a security measure. However, we do advise to setup Google Authenticator instead!

Upon successfully entering this code on the website, you'll be logged in.


Depositing and sending euros

To be able to buy cryptocurrency from Bitladon such as bitcoin or ethereum, you must first deposit money into your account. We explain you how to do this here!


Step 1: Make sure that you are logged in. Don't know how to this? See the other manual!


Step 2: Go to "My Account" (Button top-right on desktop or the icon on mobile)


Step 3: You will now see your personal dashboard. Here you will see a heading called "BM Credits". These are the euros that you have in your account which you can trade for any chosen cryptocurrency.



Step 4 a (Deposit): Click on "Deposit" to deposit a chosen amount of euros (minimum €10,-). You will now see a pop-up. Enter the desired amount and choose your payment method.



Step 4 b (Withdraw): 



Please note: You can only withdraw your credits if you've verified your bank account number.

If you have multiple IBAN numbers added to your account choose the IBAN number you want to withdraw the euros to. After that, choose the amount you want to withdraw. Once a withdrawal is requested we will instantly send the money, afterwards it is depending on your bank when they will credit it to your bank account.



Step 5: Once you complete the payment your credits will be added to your account.



Buying, selling and exchanging coins

If you followed the previous manuals, you should have deposited Euros into your account which you can now use to trade for your chosen cryptocurrency.

Step 1: Go to the "Coins" page, which is indicated at the top of the page. An overview of all the coins that we offer appears here.


Step 2: Click on the coin you want to buy. If you want to search for a specific coin you can click on "search" which is marked in the image below.


Step 3: when you click on the coin you want to buy you will be redirected to the page of that coin. Here you can click on either "Buy" or "Sell". We'll take Bitcoin as an example.



Step 4: In the image above here you see two parts marked in red. When you want to buy you click "Buy", in the marked square with the "€" placeholder you fill in the amount of euros you want to trade for the chosen coin. 

Want to sell instead? Then you click "Sell" instead of "Buy", afterwards the credits will be added to your account directly.



Exchanging coins via Any-to-any: You can also directly exchange one coin for another coin via our any to any function. This function can be found in your personal dashboard via "My Account"

Simply choose the coin you want to change in the top field and then choose the coin you want to change it to below. 


Please note: The minimum for buying and selling coins, is 10 euro. Anything below this will NOT work.

Sending and depositing coins

You can also send coins via Bitcoin Meester. This can be done from your portfolio in your account.

Step 1: Go to "My Account" -> "Wallet" (Wallet will be the default)



Step 2: Scroll down on this page. Once you arrive at the bottom you will see a list with all the coins. You can click on 'Hide all coins that I don't own' checkbox to show only the coins that you have.
Behind the name of the coins you will see a number of different options, including 'Send'.


Step 3: Click on send. You will see the following popup appear. Here you enter the number and the address where it should go.


Please note! Sending coins entails costs for the transaction to be processed on the network. These costs vary per cryptocurrency. Keep this in mind when sending.


Step 4: You will have to confirm the recording via e-mail. Only when you have clicked this link will the recording be processed.


Step 5: Your withdrawal has been confirmed, you can find the details of your withdrawal (including your TXID) in your transaction overview!


Due to new and more strict laws and regulations, it is mandatory to verify your identity before you can trade on our platform again.

After logging in you will be taken to the page where you can enter your identity details, selfie check and address verification.

Please note! It is important that you submit ALL steps. We cannot verify before receiving all necessary documents.


Proof of Identity

The first step is the proof of identity verification.

You can use your passport or identity card. A driver's license is NOT accepted for this step! 

        - Enter your details as indicated in the boxes

        - Upload an image of your identity card or passport (front and back)

        - Use a valid ID, an expired ID will not be accepted

        - The file must be a JPG, JPEG or PNG file format

Selfie including your ID


For the selfie check, you must upload a selfie on which both yourself, your ID and a handwritten note with today's date and "Bitladon" are visible. This allows us to verify that you are actually the holder of the identity document and we prevent identity fraud.


        - Make sure to use the same ID in this step as in the first step.

        - Make sure you have a clear photo and that both you, the ID and the note are recognizable in the photo.

        - The note must include both today's date and "Bitladon".


Mobile Phone

With the mobile phone verification you will receive an SMS code which you must enter to confirm your telephone number.

        Enter your mobile phone number

        You will receive a code, enter it

        - Please note! A country code is mandatory for telephone numbers outside the Netherlands. Example: 0032612345678


Address Verification

The last step is your proof of address.

For this step you will need to send a document showing your address and a date.

        - Enter your details as indicated in the boxes

        - Upload a file showing your address and date

        - The document must be from an official government, bank or utility company (g / w / l ). A telephone bill is not sufficient!

        - The document must be no more than 3 months old.

        - Other sensitive information does not have to be visible

Enable Google Authenticator

Google Authenticator is one of the safest options to secure your account.

Authenticator is an app that you install on your smartphone, this app is from Google and can be found in both the iOS App Store and the Google Play Store.

The app generates a new 6-digit code every 60 seconds which you must enter after entering your e-mail address and password.

This way your account is double protected.


Step 1.

Download the Google Authenticator app in the app store.


Step 2.

Log in to your Bitladon account.


Step 3.

When you are logged in, and you have not yet turned on the Google Authenticator, you will see the message below appear on your screen.

Click on the text "Click here" (do this in your own account).

You will then be redirected to the "Your information" tab.


Step 4.

When you scroll down a little you will see menu below. When you click on the dropdown menu (marked in red) you can choose Google Authenticator.

You will see a specially generated QR code. in your account. You scan this with your own Google Authenticator app.

Scan with the Google Authenticator App.

Android: Press the red circle with a plus (+) at the bottom right of the screen on the Google Authenticator app and then "Scan a barcode" or "scan barcode".

iOS: Press the plus sign (+) at the top of the menu bar and then "Scan a barcode" or "scan barcode".

click "save preference".


Step 5.

Your account is now protected with Google Authenticator! Everytime you login the Authenticator app will generate a new code which you will use to login. 

Need help?

Take a look at our FAQ page. Frequently asked questions are answered on that page. If your question isn't answered in the FAQ, feel free to contact us.

Contact us