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Frequently Asked Questions (FAQ)


  • What are the verification steps?

    Once you've made your account, you have a weekly limit of a 100 euros. If you want to increase this limit, we'll need additional information. Click on 'Account details' to add additional information.

    To pay out, your bank account must be verified. For this you need to transfer an amount of 10 cents, you can find this in your account under "Your Details"

    All of the steps for your acount verification are explained on this page. 

    Please note: you have to complete all steps to increase your weekly limit. Incomplete account verifications will not be inspected. 

  • How long until my account is verified?

    Bank account verification: This entirely depends on the method you used to deposit the 10 cent with. If you used iDeal, the verification is done within a few minutes. If you manually transferred the money to our bank, this may take 1 to 3 business days.

    An uploaded ID or proof of address will be checked within half an hour after submitting them. 

  • Can I have more then one account?

    No, it is not allowed to have more than one account on our platform. If we find out that there are multiple accounts operated by the same user we will close the accounts.

  • Why must I give all my details?

    In order to continue to offer services as a cryptocurrency company operating in the Netherlands, we must meet a number of new requirements. One of these requirements is that all Bitladon users must have completed a full account verification.

    Follow these steps to verify your account:

    - Identify your account with a valid ID card or passport and go through all steps of the identification process completely. This only takes a few minutes.

    - When you log in, you will automatically be taken to the verification page.

    - We handle the information confidentially and we store it offline so that it is safe in the event of a hack. So you don't have to worry about your personal data.


    What if you don't want to do this?

    If you do not want to pass the verification, you will no longer be able to trade on Bitladon.

    Why do you have to fully identify yourself?

    In order to operate as a provider of cryptocurrency in the Netherlands, we must be in possession of a registration with the Dutch central bank (DNB). There are certain requirements attached to this, including the complete registration of our users. We follow the Money Laundering and Terrorist Financing Prevention Act (Wwft/AMLD5).

  • Why do I suddenly not have to verify my wallet anymore?

    It has been decided that verifying a wallet is no longer mandatory according to the regulations of the DNB. This is why the verification has been deleted immediately.

    The address book will remain, so you can easily and quickly send your coins to an address that you use more often.


    You can only add 1 wallet address per coin. This wallet address can be changed later.

Need help?

Take a look at our FAQ page. Frequently asked questions are answered on that page. If your question isn't answered in the FAQ, feel free to contact us.

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