Frequently Asked Questions (FAQ)

Subjects

Does the website have an SSL certificate?

Yes, we do have an SSL certificate. You can see this by the "lock" in the address bar with Coin Meester B.V. [NL].
Why is 2-factor authentication important?

2-factor authentication adds an extra step before you can log in to your account.

When someone gains access to your login credentials they can not directly access your account.

We offer two options, code by e-mail, or Google Authenticator.
Which form of 2-FA is the safest?

Google Authenticator is the safest form of 2-factor authentication.

When someone gains access to your e-mail account they could change the password of your Bitladon account without your consent or even without you knowing it.

When you use Google Authenticator there is a second factor that comes into play. The person trying to gain access to your account will also need full access to your phone where the authenticator codes are generated.

Need help?

Take a look at our FAQ page. Frequently asked questions are answered on that page. If your question isn't answered in the FAQ, feel free to contact us.

Five frequently asked questions

Here you'll see five of the most commonly asked questions