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Frequently Asked Questions (FAQ)

Subjects

  • What's the difference between

    Send: This is the option you use if you want to send coins from Bitladon to a different wallet.

    Deposit: This is the option you use if you want to send coins to your account on Bitladon.

  • Is there a fee for sending and depositing coins?

    There are no costs to depositing coins on Bitladon.

    If you want to send your coins, there's a fee that differs per coin. Please not: This fee is not for Bitladon. This fee is used to make sure that the network will confirm the transaction faster.

    0x (ZRX)30.27977539 ZRX
    1inch (1INCH)5.20687923 1INCH
    Aave (AAVE)0.11144693 AAVE
    Aelf (ELF)62.63582084 ELF
    Aion (AION)0.10000000 AION
    AirSwap (AST)15.31679762 AST
    Algorand (ALGO)0.01000000 ALGO
    Alpha Finance Lab (ALPHA)21.51412557 ALPHA
    Ambire AdEx (ADX)51.84100154 ADX
    Ambrosus (AMB)74.24771503 AMB
    Ankr (ANKR)239.44311718 ANKR
    Aragon (ANT)10.85102397 ANT
    Ardor (ARDR)3.00000000 ARDR
    Ark (ARK)0.20000000 ARK
    Augur (REP)2.39919706 REP
    Avalanche (AVAX)0.10000000 AVAX
    Axie Infinity (AXS)0.16162795 AXS
    BakeryToken (BAKE)5.00000000 BAKE
    Balancer (BAL)6.84375986 BAL
    Bancor (BNT)6.83779379 BNT
    Band Protocol (BAND)15.27599391 BAND
    Basic Attention Token (BAT)12.79303983 BAT
    Binance Coin (BNB)0.01000000 BNB
    Bitcoin (BTC)0.00030000 BTC
    Bitcoin Cash (BCH)0.00100000 BCH
    Bitcoin Diamond (BCD)0.01000000 BCD
    Bitcoin Gold (BTG)0.00050000 BTG
    BitShares (BTS)1.00000000 BTS
    BitTorrent (BTT)50.00000000 BTT
    Bluzelle (BLZ)189.62188205 BLZ
    Bread (BRD)82.87158032 BRD
    Cardano (ADA)1.00000000 ADA
    Celer Network (CELR)447.67246759 CELR
    Celo (CELO)5.00000000 CELO
    Celsius (CEL)27.07916959 CEL
    ChainLink (LINK)0.96600549 LINK
    Chiliz (CHZ)121.86558206 CHZ
    Chromia (CHR)91.00921549 CHR
    Cindicator (CND)8344.40718194 CND
    Civic (CVC)242.99886091 CVC
    Compound (COMP)0.13338039 COMP
    Cosmos (ATOM)0.01000000 ATOM
    COTI (COTI)83.76015169 COTI
    Curve (CRV)12.82568147 CRV
    Dai (DAI)20.67273623 DAI
    Dash (DASH)0.00200000 DASH
    Decentraland (MANA)10.21126225 MANA
    Decred (DCR)0.01000000 DCR
    Dent (DENT)8607.07932869 DENT
    DIA (DIA)28.19056557 DIA
    DigiByte (DGB)0.40000000 DGB
    District0x (DNT)647.22645450 DNT
    Dogecoin (DOGE)2.00000000 DOGE
    Dusk Network (DUSK)1.00000000 DUSK
    Elrond Gold (EGLD)0.01000000 EGLD
    Energy Web Token (EWT)0.25000000 EWT
    Enjin Coin (ENJ)9.44601720 ENJ
    EOS (EOS)0.10000000 EOS
    Ethereum (ETH)0.00341376 ETH
    Ethereum Classic (ETC)0.01000000 ETC
    Fantom (FTM)7.80300210 FTM
    Fetch (FET)47.57776193 FET
    Filecoin (FIL)0.05000000 FIL
    Flow (FLOW)0.10000000 FLOW
    FTX Token (FTT)0.23836299 FTT
    FunFair (FUN)2236.40673577 FUN
    Gala (GALA)46.41826178 GALA
    Gas (GAS)0.00000000 GAS
    Gifto (GTO)22.00000000 GTO
    Golem (GLM)73.16336018 GLM
    Groestlcoin (GRS)0.20000000 GRS
    GXChain (GXS)0.30000000 GXS
    Harvest Finance (FARM)0.07700837 FARM
    Hedera Hashgraph (HBAR)2.00000000 HBAR
    Helium (HNT)0.50000000 HNT
    Hifi Finance (MFT)3007.36209765 MFT
    Holo (HOT)4962.14746112 HOT
    Horizen (ZEN)0.00200000 ZEN
    ICON (ICX)0.02000000 ICX
    Injective Protocol (INJ)1.96071477 INJ
    Internet Computer (ICP)0.10000000 ICP
    IOStoken (IOST)1.00000000 IOST
    IOTA (MIOTA)0.50000000 MIOTA
    IoTeX (IOTX)61.70000000 IOTX
    Kava (KAVA)0.50000000 KAVA
    Keep Network (KEEP)20.49503591 KEEP
    Klaytn (KLAY)10.00000000 KLAY
    Kusama (KSM)0.05000000 KSM
    Kyber Network (KNC)10.98227437 KNC
    Litecoin (LTC)0.01000000 LTC
    Loom Network (LOOM)380.67547387 LOOM
    Loopring (LRC)27.39137028 LRC
    Maker (MKR)0.01145985 MKR
    MANTRA DAO (OM)95.36466057 OM
    Metal (MTL)13.93510777 MTL
    Mirror Protocol (MIR)6.51621988 MIR
    Mithril (MITH)17.02000000 MITH
    Moonriver (MOVR)0.05000000 MOVR
    Nano (NANO)0.01000000 NANO
    NEAR Protocol (NEAR)0.50000000 NEAR
    Nebulas (NAS)0.10000000 NAS
    NEM (XEM)15.00000000 XEM
    NEO (NEO)0.00000000 NEO
    Nexo (NEXO)8.40024470 NEXO
    Nucleus Vision (NCASH)13821.02605944 NCASH
    Nuls (NULS)0.01000000 NULS
    Ocean Protocol (OCEAN)68.95644432 OCEAN
    OmiseGo (OMG)5.35891361 OMG
    Ontology (ONT)1.00000000 ONT
    Orchid (OXT)91.04843525 OXT
    Origin Protocol (OGN)26.89055922 OGN
    Oxygen (OXY)33.50115502 OXY
    PancakeSwap (CAKE)0.50000000 CAKE
    PAX Gold (PAXG)0.01247746 PAXG
    Perpetual Protocol (PERP)1.10968402 PERP
    Phala Network (PHA)30.62167830 PHA
    Phantasma (SOUL)4.00000000 SOUL
    PNetwork Token (PNT)33.79670882 PNT
    Polkadot (DOT)0.05000000 DOT
    Polygon (MATIC)12.88400660 MATIC
    Polymath (POLY)58.61894866 POLY
    Power Ledger (POWR)27.33717621 POWR
    Pundi X (PUNDIX)11.29254846 PUNDIX
    Qtum (QTUM)0.01000000 QTUM
    Quant (QNT)0.18727858 QNT
    Ravencoin (RVN)1.00000000 RVN
    Raydium (RAY)1.37914746 RAY
    Reef (REEF)874.76323732 REEF
    Ren (REN)79.98996350 REN
    Request Network (REQ)61.99168618 REQ
    Reserve Rights (RSR)1189.23110153 RSR
    Safe Haven (SHA)100.00000000 SHA
    Selfkey (KEY)2706.62910587 KEY
    Serum (SRM)3.90708039 SRM
    SHIBA INU (SHIB)388807.60785211 SHIB
    Shiden Network (SDN)1.00000000 SDN
    Siacoin (SC)0.10000000 SC
    Solana (SOL)0.02000000 SOL
    Status (SNT)1027.00386530 SNT
    Steem (STEEM)0.01000000 STEEM
    Stellar (XLM)0.01000000 XLM
    Storj (STORJ)20.30290868 STORJ
    StormX (STMX)657.10027426 STMX
    STRAX (STRAX)0.10000000 STRAX
    Swipe (SXP)17.08266517 SXP
    Synthetix Network Token (SNX)9.71098416 SNX
    Syscoin (SYS)1.00000000 SYS
    Tael (WABI)183.16992276 WABI
    Telcoin (TEL)3369.55400187 TEL
    Terra (LUNA)0.10000000 LUNA
    Tezos (XTZ)0.50000000 XTZ
    The Graph (GRT)21.26494897 GRT
    The Sandbox (SAND)2.82758449 SAND
    Theta Fuel (TFUEL)5.00000000 TFUEL
    Theta Token (THETA)0.10000000 THETA
    THORChain (RUNE)1.50000000 RUNE
    Travala (AVA)0.10000000 AVA
    TRON (TRX)1.00000000 TRX
    TrueUSD (TUSD)19.42852274 TUSD
    UMA (UMA)8.05463692 UMA
    Uniswap (UNI)1.65294200 UNI
    USD Coin (USDC)8.19228969 USDC
    UTRUST (UTK)94.99310659 UTK
    V-ID (VIDT)36.43457992 VIDT
    VeChainThor (VET)20.00000000 VET
    Venus (XVS)0.20000000 XVS
    Verge (XVG)0.10000000 XVG
    VeThor Token (VTHO)400.00000000 VTHO
    Voyager Token (VGX)8.32086809 VGX
    Waltonchain (WTC)0.40000000 WTC
    Wanchain (WAN)0.10000000 WAN
    Waves (WAVES)0.00200000 WAVES
    XRP (XRP)0.25000000 XRP
    Yearn.finance (YFI)0.00250886 YFI
    Zilliqa (ZIL)1.00000000 ZIL

  • What's the minimum for sending coins?

    Each and every coin has is own minimum. Below you can find a list with the minimum per coin.

     

    0x (ZRX)20.00000000 ZRX
    1inch (1INCH)10.00000000 1INCH
    Aave (AAVE)0.10000000 AAVE
    Aelf (ELF)7.60000000 ELF
    Aion (AION)0.20000000 AION
    AirSwap (AST)120.00000000 AST
    Algorand (ALGO)20.00000000 ALGO
    Alpha Finance Lab (ALPHA)50.00000000 ALPHA
    Ambire AdEx (ADX)14.00000000 ADX
    Ambrosus (AMB)60.00000000 AMB
    Ankr (ANKR)5.00000000 ANKR
    Aragon (ANT)2.60000000 ANT
    Ardor (ARDR)4.00000000 ARDR
    Ark (ARK)0.40000000 ARK
    Augur (REP)0.20000000 REP
    Avalanche (AVAX)1.00000000 AVAX
    Axie Infinity (AXS)0.50000000 AXS
    BakeryToken (BAKE)50.00000000 BAKE
    Balancer (BAL)3.00000000 BAL
    Bancor (BNT)1.80000000 BNT
    Band Protocol (BAND)0.10000000 BAND
    Basic Attention Token (BAT)10.00000000 BAT
    Binance Coin (BNB)0.10000000 BNB
    Bitcoin (BTC)0.00130000 BTC
    Bitcoin Cash (BCH)0.02000000 BCH
    Bitcoin Diamond (BCD)0.02000000 BCD
    Bitcoin Gold (BTG)0.00200000 BTG
    BitShares (BTS)50.00000000 BTS
    BitTorrent (BTT)200.00000000 BTT
    Bluzelle (BLZ)80.00000000 BLZ
    Bread (BRD)10.00000000 BRD
    Cardano (ADA)20.00000000 ADA
    Celer Network (CELR)200.00000000 CELR
    Celo (CELO)2.00000000 CELO
    Celsius (CEL)1.00000000 CEL
    ChainLink (LINK)0.50000000 LINK
    Chiliz (CHZ)60.00000000 CHZ
    Chromia (CHR)10.00000000 CHR
    Cindicator (CND)200.00000000 CND
    Civic (CVC)60.00000000 CVC
    Compound (COMP)0.05000000 COMP
    Cosmos (ATOM)0.50000000 ATOM
    COTI (COTI)200.00000000 COTI
    Curve (CRV)5.00000000 CRV
    Dai (DAI)6.00000000 DAI
    Dash (DASH)0.10000000 DASH
    Decentraland (MANA)32.00000000 MANA
    Decred (DCR)0.03000000 DCR
    Dent (DENT)50000.00000000 DENT
    DIA (DIA)10.00000000 DIA
    DigiByte (DGB)0.60000000 DGB
    District0x (DNT)145.00000000 DNT
    Dogecoin (DOGE)6.00000000 DOGE
    Dusk Network (DUSK)2.00000000 DUSK
    Elrond Gold (EGLD)1.00000000 EGLD
    Energy Web Token (EWT)2.00000000 EWT
    Enjin Coin (ENJ)40.00000000 ENJ
    EOS (EOS)0.20000000 EOS
    Ethereum (ETH)0.02500000 ETH
    Ethereum Classic (ETC)0.02000000 ETC
    Fantom (FTM)110.00000000 FTM
    Fetch (FET)10.00000000 FET
    Filecoin (FIL)1.00000000 FIL
    Flow (FLOW)1.00000000 FLOW
    FTX Token (FTT)5.00000000 FTT
    FunFair (FUN)1500.00000000 FUN
    Gala (GALA)1000.00000000 GALA
    Gas (GAS)1.00000000 GAS
    Gifto (GTO)36.00000000 GTO
    Golem (GLM)50.00000000 GLM
    Groestlcoin (GRS)0.40000000 GRS
    GXChain (GXS)0.60000000 GXS
    Harvest Finance (FARM)0.50000000 FARM
    Hedera Hashgraph (HBAR)5.00000000 HBAR
    Helium (HNT)2.00000000 HNT
    Hifi Finance (MFT)900.00000000 MFT
    Holo (HOT)10000.00000000 HOT
    Horizen (ZEN)0.00400000 ZEN
    ICON (ICX)1.00000000 ICX
    Injective Protocol (INJ)2.00000000 INJ
    Internet Computer (ICP)0.10000000 ICP
    IOStoken (IOST)190.20000000 IOST
    IOTA (MIOTA)50.00000000 MIOTA
    IoTeX (IOTX)123.40000000 IOTX
    Kava (KAVA)5.00000000 KAVA
    Keep Network (KEEP)25.00000000 KEEP
    Klaytn (KLAY)30.00000000 KLAY
    Kusama (KSM)2.00000000 KSM
    Kyber Network (KNC)5.60000000 KNC
    Litecoin (LTC)0.10000000 LTC
    Loom Network (LOOM)50.00000000 LOOM
    Loopring (LRC)20.80000000 LRC
    Maker (MKR)0.30000000 MKR
    MANTRA DAO (OM)100.00000000 OM
    Metal (MTL)4.40000000 MTL
    Mirror Protocol (MIR)5.00000000 MIR
    Mithril (MITH)76.00000000 MITH
    Moonriver (MOVR)0.10000000 MOVR
    Nano (NANO)1.00000000 NANO
    NEAR Protocol (NEAR)5.00000000 NEAR
    Nebulas (NAS)0.20000000 NAS
    NEM (XEM)8.00000000 XEM
    NEO (NEO)1.00000000 NEO
    Nexo (NEXO)40.00000000 NEXO
    Nucleus Vision (NCASH)2000.00000000 NCASH
    Nuls (NULS)0.02000000 NULS
    Ocean Protocol (OCEAN)10.00000000 OCEAN
    OmiseGo (OMG)0.74000000 OMG
    Ontology (ONT)2.00000000 ONT
    Orchid (OXT)10.00000000 OXT
    Origin Protocol (OGN)50.00000000 OGN
    Oxygen (OXY)10.00000000 OXY
    PancakeSwap (CAKE)1.00000000 CAKE
    PAX Gold (PAXG)0.05000000 PAXG
    Perpetual Protocol (PERP)2.00000000 PERP
    Phala Network (PHA)50.00000000 PHA
    Phantasma (SOUL)25.00000000 SOUL
    PNetwork Token (PNT)2.00000000 PNT
    Polkadot (DOT)4.00000000 DOT
    Polygon (MATIC)20.00000000 MATIC
    Polymath (POLY)10.00000000 POLY
    Power Ledger (POWR)14.20000000 POWR
    Pundi X (PUNDIX)5.00000000 PUNDIX
    Qtum (QTUM)0.02000000 QTUM
    Quant (QNT)1.00000000 QNT
    Ravencoin (RVN)2.00000000 RVN
    Raydium (RAY)3.00000000 RAY
    Reef (REEF)100.00000000 REEF
    Ren (REN)40.00000000 REN
    Request Network (REQ)45.20000000 REQ
    Reserve Rights (RSR)500.00000000 RSR
    Safe Haven (SHA)10000.00000000 SHA
    Selfkey (KEY)322.00000000 KEY
    Serum (SRM)20.00000000 SRM
    SHIBA INU (SHIB)1000000.00000000 SHIB
    Shiden Network (SDN)5.00000000 SDN
    Siacoin (SC)1.00000000 SC
    Solana (SOL)0.50000000 SOL
    Status (SNT)64.00000000 SNT
    Steem (STEEM)0.02000000 STEEM
    Stellar (XLM)50.00000000 XLM
    Storj (STORJ)7.00000000 STORJ
    StormX (STMX)240.00000000 STMX
    STRAX (STRAX)0.30000000 STRAX
    Swipe (SXP)5.00000000 SXP
    Synthetix Network Token (SNX)1.00000000 SNX
    Syscoin (SYS)2.00000000 SYS
    Tael (WABI)24.00000000 WABI
    Telcoin (TEL)5000.00000000 TEL
    Terra (LUNA)3.00000000 LUNA
    Tezos (XTZ)10.00000000 XTZ
    The Graph (GRT)20.00000000 GRT
    The Sandbox (SAND)100.00000000 SAND
    Theta Fuel (TFUEL)25.00000000 TFUEL
    Theta Token (THETA)10.00000000 THETA
    THORChain (RUNE)5.00000000 RUNE
    Travala (AVA)5.00000000 AVA
    TRON (TRX)10.00000000 TRX
    TrueUSD (TUSD)6.00000000 TUSD
    UMA (UMA)3.00000000 UMA
    Uniswap (UNI)1.00000000 UNI
    USD Coin (USDC)6.00000000 USDC
    UTRUST (UTK)10.00000000 UTK
    V-ID (VIDT)50.00000000 VIDT
    VeChainThor (VET)500.00000000 VET
    Venus (XVS)1.00000000 XVS
    Verge (XVG)0.20000000 XVG
    VeThor Token (VTHO)1000.00000000 VTHO
    Voyager Token (VGX)6.40000000 VGX
    Waltonchain (WTC)0.08000000 WTC
    Wanchain (WAN)0.20000000 WAN
    Waves (WAVES)0.10000000 WAVES
    XRP (XRP)40.00000000 XRP
    Yearn.finance (YFI)0.01000000 YFI
    Zilliqa (ZIL)200.00000000 ZIL

  • How long until I receive my coins?

    This differs per coin. Sending and receiving Bitcoin can take a few hours, while Ethereum usually takes a few minutes.
    Please note: We store 95% of all coins offline for security reasons. If our hot wallet is empty it might take a little bit longer for your withdrawal to arrive.
     

  • What's the minimun to receive coins on my Bitladon account?

    To send your coins to your Bitladon account, the amount has to have a minimum value of €5,-.

    The reason for this is that we have to pay a transactional fee to process the coins.

  • Where can I find my transaction ID (TXID)

    1: Make sure you are logged in

    2: Go to "My Account" -> "Transactions" -> "Crypto Withdrawals"

    3: Here you will find the address to which it was sent, the date and time of the withdrawal and the TXID.

  • Why are the costs for sending Ethereum and ERC-20 tokens so high?

    Transaction costs for Ethereum (ETH) and other tokens running on the Ethereum network (ERC20 tokens) increase when the network is busier. This is because more people are conducting transactions, such as sending tokens or trading on exchanges. When prices rise, it also becomes busier on the network because people either buy coins or get coins from cold storage to trade with, for example. The gas costs often go up to 20+ euro's. These costs are to be paid by the end user, take this into account when sending your tokens!

  • Why can't I deposit or withdraw my privacy coins?

    Due to laws and regulations regarding privacy coins, we are forced to stop withdrawals and deposits for the privacy coins we offer from Friday, September 4 2020. It concerns the following coins:

    This means that these coins can no longer be withdrawn and can no longer be deposited. We will continue to offer the coins for trading on our platform, deposit and withdrawal will be disabled. 

Need help?

Take a look at our FAQ page. Frequently asked questions are answered on that page. If your question isn't answered in the FAQ, feel free to contact us.

Contact us