Menu My account

Frequently Asked Questions (FAQ)

Subjects

  • What's the difference between

    Send: This is the option you use if you want to send coins from Bitladon to a different wallet.

    Deposit: This is the option you use if you want to send coins to your account on Bitladon.

  • Is there a fee for sending and depositing coins?

    There are no costs to depositing coins on Bitladon.

    If you want to send your coins, there's a fee that differs per coin. Please not: This fee is not for Bitladon. This fee is used to make sure that the network will confirm the transaction faster.

    0x (ZRX)1.74565445 ZRX
    Aave (AAVE)0.01051368 AAVE
    AdEx (ADX)3.92385706 ADX
    Aelf (ELF)9.80847260 ELF
    Aeternity (AE)3.60000000 AE
    Agrello (DLT)10.49347086 DLT
    Aion (AION)0.10000000 AION
    AirSwap (AST)5.49806136 AST
    Algorand (ALGO)0.01000000 ALGO
    Ankr (ANKR)78.86521500 ANKR
    Aragon (ANT)0.67576690 ANT
    Ardor (ARDR)3.00000000 ARDR
    Ark (ARK)0.20000000 ARK
    Augur (REP)0.09361443 REP
    Avalanche (AVAX)0.50000000 AVAX
    Balancer (BAL)0.26309402 BAL
    Bancor (BNT)0.72212391 BNT
    Band Protocol (BAND)0.37234542 BAND
    Basic Attention Token (BAT)1.79411344 BAT
    Binance Coin (BNB)0.01000000 BNB
    Bitcoin (BTC)0.00030000 BTC
    Bitcoin Cash (BCH)0.00100000 BCH
    Bitcoin Cash SV (BCHSV)0.01000000 BCHSV
    Bitcoin Diamond (BCD)0.01000000 BCD
    Bitcoin Gold (BTG)0.00050000 BTG
    BitShares (BTS)1.00000000 BTS
    BitTorrent (BTT)50.00000000 BTT
    BlackCoin (BLK)0.02000000 BLK
    Blox (CDT)370.50772148 CDT
    Bluzelle (BLZ)11.80869529 BLZ
    Bread (BRD)9.18619847 BRD
    Cardano (ADA)1.00000000 ADA
    Celer Network (CELR)217.50077203 CELR
    ChainLink (LINK)0.06175616 LINK
    Chiliz (CHZ)84.88340339 CHZ
    Chromia (CHR)73.73862489 CHR
    Cindicator (CND)207.28028974 CND
    Civic (CVC)89.66114930 CVC
    Compound (COMP)0.00701382 COMP
    Cosmos (ATOM)0.00500000 ATOM
    COTI (COTI)29.75894504 COTI
    Crown (CRW)0.02000000 CRW
    Crypto.com Coin (CRO)8.26340261 CRO
    Curve (CRV)4.03891245 CRV
    CyberMiles (CMT)1.00000000 CMT
    Dai (DAI)0.85674866 DAI
    Dash (DASH)0.00200000 DASH
    Decentraland (MANA)12.11251646 MANA
    Decred (DCR)0.01000000 DCR
    Dent (DENT)4063.74927292 DENT
    DIA (DIA)0.85089731 DIA
    DigiByte (DGB)0.40000000 DGB
    District0x (DNT)226.28332353 DNT
    Dock (DOCK)99.21426277 DOCK
    Dogecoin (DOGE)2.00000000 DOGE
    Dragonchain (DRGN)12.90804036 DRGN
    Dusk Network (DUSK)1.00000000 DUSK
    Egretia (EGT)1119.03345608 EGT
    Elastos (ELA)0.10000000 ELA
    Electra (ECA)1.00000000 ECA
    Electroneum (ETN)100.00000000 ETN
    Elrond Gold (EGLD)0.01000000 EGLD
    Energi (NRG)1.00000000 NRG
    Energy Web Token (EWT)0.25000000 EWT
    Enjin Coin (ENJ)4.30349121 ENJ
    EOS (EOS)0.10000000 EOS
    Ethereum (ETH)0.00092748 ETH
    Everex (EVX)3.51457401 EVX
    Factom (FCT)0.01000000 FCT
    Fantom (FTM)29.28871209 FTM
    Feathercoin (FTC)0.20000000 FTC
    Fetch (FET)15.60159688 FET
    Filecoin (FIL)0.05000000 FIL
    Function X (FX)9.64640160 FX
    FunFair (FUN)354.58174728 FUN
    GameCredits (GAME)0.20000000 GAME
    Gas (GAS)0.00000000 GAS
    Genesis Vision (GVT)0.51025829 GVT
    GET Protocol (GET)1.92650949 GET
    Gifto (GTO)22.00000000 GTO
    GoChain (GO)0.01000000 GO
    Golem (GNT)10.53681627 GNT
    Groestlcoin (GRS)0.20000000 GRS
    Gulden (NLG)0.20000000 NLG
    GXChain (GXS)0.30000000 GXS
    Harmony (ONE)20.00000000 ONE
    Hedera Hashgraph (HBAR)1.00000000 HBAR
    High Performance Blockchain (HPB)1.00000000 HPB
    Holo (HOT)1807.32784375 HOT
    Horizen (ZEN)0.00200000 ZEN
    HyperCash (HC)0.00500000 HC
    ICON (ICX)0.02000000 ICX
    IOStoken (IOST)1.00000000 IOST
    IoT Chain (ITC)1.00000000 ITC
    IOTA (MIOTA)0.50000000 MIOTA
    IoTeX (IOTX)61.70000000 IOTX
    Kava (KAVA)0.50000000 KAVA
    Kusama (KSM)0.20000000 KSM
    Kyber Network (KNC)0.71774145 KNC
    Lisk (LSK)0.30000000 LSK
    Litecoin (LTC)0.01000000 LTC
    Loom Network (LOOM)44.93088877 LOOM
    Loopring (LRC)5.64160308 LRC
    LTO Network (LTO)14.22282980 LTO
    Mainframe (MFT)365.60033444 MFT
    Maker (MKR)0.00155622 MKR
    Matic Network (MATIC)55.20565050 MATIC
    Metal (MTL)2.81738883 MTL
    Mithril (MITH)17.02000000 MITH
    MonaCoin (MONA)0.20000000 MONA
    Myriad (XMY)0.20000000 XMY
    Nano (NANO)0.01000000 NANO
    Neblio (NEBL)0.01000000 NEBL
    Nebulas (NAS)0.10000000 NAS
    NEM (XEM)15.00000000 XEM
    NEO (NEO)0.00000000 NEO
    Nexo (NEXO)4.27880949 NEXO
    Nimiq (NIM)100.00000000 NIM
    NOIA Network (NOIA)13.44293438 NOIA
    Novo (NOVO)1.00000000 NOVO
    Nucleus Vision (NCASH)1314.42025000 NCASH
    Nuls (NULS)0.01000000 NULS
    Nxt (NXT)3.00000000 NXT
    Obyte (GBYTE)0.00200000 GBYTE
    Ocean Protocol (OCEAN)4.99720403 OCEAN
    OKCash (OK)0.20000000 OK
    OmiseGo (OMG)0.28325803 OMG
    Ontology (ONT)1.00000000 ONT
    Orchid (OXT)3.71428142 OXT
    OST (OST)38.69554942 OST
    Particl (PART)0.10000000 PART
    PAX Gold (PAXG)0.00050066 PAXG
    Peercoin (PPC)0.02000000 PPC
    Phantasma (SOUL)4.00000000 SOUL
    PinkCoin (PINK)0.20000000 PINK
    PNetwork Token (PNT)2.06145073 PNT
    Po.et (POE)534.56175660 POE
    Polkadot (DOT)0.10000000 DOT
    Polymath (POLY)17.79908773 POLY
    Populous (PPT)4.26089079 PPT
    Power Ledger (POWR)7.73012817 POWR
    Pundi X (NPXS)5839.05918750 NPXS
    Qtum (QTUM)0.01000000 QTUM
    Quant (QNT)0.07769283 QNT
    Quantstamp (QSP)26.22140489 QSP
    Radium (RADS)0.20000000 RADS
    Raiden Network Token (RDN)2.01620637 RDN
    Ravencoin (RVN)1.00000000 RVN
    Red Pulse Phoenix (PHB)1.00000000 PHB
    ReddCoin (RDD)2.00000000 RDD
    Ren (REN)3.11736219 REN
    Request Network (REQ)33.66198201 REQ
    Reserve Rights (RSR)91.10956990 RSR
    Safe Haven (SHA)100.00000000 SHA
    Selfkey (KEY)222.44035000 KEY
    Siacoin (SC)0.10000000 SC
    Skycoin (SKY)0.02000000 SKY
    SOLVE (SOLVE)3.51095900 SOLVE
    SONM (SNM)35.38823750 SNM
    Spendcoin (SPND)390.50508590 SPND
    Status (SNT)85.72305978 SNT
    Steem (STEEM)0.01000000 STEEM
    Stellar (XLM)0.01000000 XLM
    Storj (STORJ)2.27111853 STORJ
    StormX (STMX)2429.00000000 STMX
    Stratis (STRAT)0.10000000 STRAT
    Swipe (SXP)0.80269291 SXP
    Synthetix Network Token (SNX)0.41194016 SNX
    Syscoin (SYS)1.00000000 SYS
    Tael (WABI)10.75434750 WABI
    Telcoin (TEL)5224.82049375 TEL
    TenX (PAY)16.09855219 PAY
    Tether (USDT)0.66819144 USDT
    Tezos (XTZ)0.50000000 XTZ
    Theta Token (THETA)0.10000000 THETA
    TomoChain (TOMO)0.02000000 TOMO
    Travala (AVA)0.10000000 AVA
    TRON (TRX)1.00000000 TRX
    TrueUSD (TUSD)0.81356107 TUSD
    Ubiq (UBQ)0.01000000 UBQ
    UMA (UMA)0.24533008 UMA
    Unibright (UBT)7.70472298 UBT
    Uniswap (UNI)0.51228498 UNI
    UTRUST (UTK)7.82912201 UTK
    V Systems (VSYS)10.00000000 VSYS
    V-ID (VIDT)1.81428682 VIDT
    VeChainThor (VET)100.00000000 VET
    Verge (XVG)0.10000000 XVG
    Vertcoin (VTC)0.02000000 VTC
    VeThor Token (VTHO)2000.00000000 VTHO
    Viacoin (VIA)0.01000000 VIA
    Viberate (VIB)165.29330028 VIB
    Vitae (VITAE)0.10000000 VITAE
    Voyager Token (VGX)4.85875190 VGX
    Waltonchain (WTC)0.40000000 WTC
    Wanchain (WAN)0.10000000 WAN
    Waves (WAVES)0.00200000 WAVES
    WAX (WAXP)147.60000000 WAXP
    WePower (WPR)59.57444299 WPR
    Wirex Token (WXT)60.00000000 WXT
    XRP (XRP)0.25000000 XRP
    Yearn.finance (YFI)0.00018538 YFI
    Zilliqa (ZIL)43.80000000 ZIL

  • What's the minimum for sending coins?

    Each and every coin has is own minimum. Below you can find a list with the minimum per coin.

     

    0x (ZRX)20.00000000 ZRX
    Aave (AAVE)5.00000000 AAVE
    AdEx (ADX)14.00000000 ADX
    Aelf (ELF)7.60000000 ELF
    Aeternity (AE)2.20000000 AE
    Agrello (DLT)50.00000000 DLT
    Aion (AION)0.20000000 AION
    AirSwap (AST)120.00000000 AST
    Algorand (ALGO)1.00000000 ALGO
    Ankr (ANKR)5.00000000 ANKR
    Aragon (ANT)2.60000000 ANT
    Ardor (ARDR)4.00000000 ARDR
    Ark (ARK)0.40000000 ARK
    Augur (REP)0.20000000 REP
    Avalanche (AVAX)4.00000000 AVAX
    Balancer (BAL)3.00000000 BAL
    Bancor (BNT)1.80000000 BNT
    Band Protocol (BAND)0.10000000 BAND
    Basic Attention Token (BAT)10.00000000 BAT
    Binance Coin (BNB)0.26000000 BNB
    Bitcoin (BTC)0.00130000 BTC
    Bitcoin Cash (BCH)0.02000000 BCH
    Bitcoin Cash SV (BCHSV)0.02000000 BCHSV
    Bitcoin Diamond (BCD)0.02000000 BCD
    Bitcoin Gold (BTG)0.00200000 BTG
    BitShares (BTS)50.00000000 BTS
    BitTorrent (BTT)200.00000000 BTT
    BlackCoin (BLK)0.06000000 BLK
    Blox (CDT)150.00000000 CDT
    Bluzelle (BLZ)80.00000000 BLZ
    Bread (BRD)10.00000000 BRD
    Cardano (ADA)4.00000000 ADA
    Celer Network (CELR)200.00000000 CELR
    ChainLink (LINK)4.80000000 LINK
    Chiliz (CHZ)60.00000000 CHZ
    Chromia (CHR)50.00000000 CHR
    Cindicator (CND)200.00000000 CND
    Civic (CVC)60.00000000 CVC
    Compound (COMP)0.05000000 COMP
    Cosmos (ATOM)0.20000000 ATOM
    COTI (COTI)200.00000000 COTI
    Crown (CRW)0.04000000 CRW
    Crypto.com Coin (CRO)10.00000000 CRO
    Curve (CRV)50.00000000 CRV
    CyberMiles (CMT)2.00000000 CMT
    Dai (DAI)6.00000000 DAI
    Dash (DASH)0.10000000 DASH
    Decentraland (MANA)32.00000000 MANA
    Decred (DCR)0.03000000 DCR
    Dent (DENT)50000.00000000 DENT
    DIA (DIA)10.00000000 DIA
    DigiByte (DGB)0.60000000 DGB
    District0x (DNT)145.00000000 DNT
    Dock (DOCK)200.00000000 DOCK
    Dogecoin (DOGE)6.00000000 DOGE
    Dragonchain (DRGN)20.00000000 DRGN
    Dusk Network (DUSK)2.00000000 DUSK
    Egretia (EGT)150.00000000 EGT
    Elastos (ELA)0.20000000 ELA
    Electra (ECA)100.00000000 ECA
    Electroneum (ETN)500.00000000 ETN
    Elrond Gold (EGLD)1.00000000 EGLD
    Energi (NRG)10.00000000 NRG
    Energy Web Token (EWT)2.00000000 EWT
    Enjin Coin (ENJ)40.00000000 ENJ
    EOS (EOS)0.20000000 EOS
    Ethereum (ETH)0.05000000 ETH
    Everex (EVX)8.00000000 EVX
    Factom (FCT)0.03000000 FCT
    Fantom (FTM)110.00000000 FTM
    Feathercoin (FTC)0.60000000 FTC
    Fetch (FET)10.00000000 FET
    Filecoin (FIL)1.00000000 FIL
    Function X (FX)5.00000000 FX
    FunFair (FUN)1500.00000000 FUN
    GameCredits (GAME)0.60000000 GAME
    Gas (GAS)1.00000000 GAS
    Genesis Vision (GVT)0.30000000 GVT
    GET Protocol (GET)10.00000000 GET
    Gifto (GTO)36.00000000 GTO
    GoChain (GO)1.00000000 GO
    Golem (GNT)50.00000000 GNT
    Groestlcoin (GRS)0.40000000 GRS
    Gulden (NLG)0.60000000 NLG
    GXChain (GXS)0.60000000 GXS
    Harmony (ONE)40.00000000 ONE
    Hedera Hashgraph (HBAR)5.00000000 HBAR
    High Performance Blockchain (HPB)7.00000000 HPB
    Holo (HOT)2500.00000000 HOT
    Horizen (ZEN)0.00400000 ZEN
    HyperCash (HC)0.10000000 HC
    ICON (ICX)0.04000000 ICX
    IOStoken (IOST)190.20000000 IOST
    IoT Chain (ITC)10.00000000 ITC
    IOTA (MIOTA)50.00000000 MIOTA
    IoTeX (IOTX)123.40000000 IOTX
    Kava (KAVA)5.00000000 KAVA
    Kusama (KSM)1.00000000 KSM
    Kyber Network (KNC)5.60000000 KNC
    Lisk (LSK)0.20000000 LSK
    Litecoin (LTC)0.10000000 LTC
    Loom Network (LOOM)50.00000000 LOOM
    Loopring (LRC)20.80000000 LRC
    LTO Network (LTO)30.00000000 LTO
    Mainframe (MFT)900.00000000 MFT
    Maker (MKR)0.30000000 MKR
    Matic Network (MATIC)200.00000000 MATIC
    Metal (MTL)4.40000000 MTL
    Mithril (MITH)76.00000000 MITH
    MonaCoin (MONA)0.60000000 MONA
    Myriad (XMY)0.60000000 XMY
    Nano (NANO)1.00000000 NANO
    Neblio (NEBL)0.10000000 NEBL
    Nebulas (NAS)0.20000000 NAS
    NEM (XEM)8.00000000 XEM
    NEO (NEO)1.00000000 NEO
    Nexo (NEXO)80.00000000 NEXO
    Nimiq (NIM)5000.00000000 NIM
    NOIA Network (NOIA)1000.00000000 NOIA
    Novo (NOVO)10.00000000 NOVO
    Nucleus Vision (NCASH)2000.00000000 NCASH
    Nuls (NULS)0.02000000 NULS
    Nxt (NXT)6.00000000 NXT
    Obyte (GBYTE)0.06000000 GBYTE
    Ocean Protocol (OCEAN)10.00000000 OCEAN
    OKCash (OK)0.60000000 OK
    OmiseGo (OMG)0.74000000 OMG
    Ontology (ONT)2.00000000 ONT
    Orchid (OXT)10.00000000 OXT
    OST (OST)80.00000000 OST
    Particl (PART)0.30000000 PART
    PAX Gold (PAXG)0.05000000 PAXG
    Peercoin (PPC)0.06000000 PPC
    Phantasma (SOUL)25.00000000 SOUL
    PinkCoin (PINK)10.00000000 PINK
    PNetwork Token (PNT)2.00000000 PNT
    Po.et (POE)700.00000000 POE
    Polkadot (DOT)5.00000000 DOT
    Polymath (POLY)10.00000000 POLY
    Populous (PPT)0.66000000 PPT
    Power Ledger (POWR)14.20000000 POWR
    Pundi X (NPXS)10000.00000000 NPXS
    Qtum (QTUM)0.02000000 QTUM
    Quant (QNT)2.00000000 QNT
    Quantstamp (QSP)200.00000000 QSP
    Radium (RADS)0.60000000 RADS
    Raiden Network Token (RDN)14.00000000 RDN
    Ravencoin (RVN)2.00000000 RVN
    Red Pulse Phoenix (PHB)4.00000000 PHB
    ReddCoin (RDD)6.00000000 RDD
    Ren (REN)40.00000000 REN
    Request Network (REQ)45.20000000 REQ
    Reserve Rights (RSR)500.00000000 RSR
    Safe Haven (SHA)10000.00000000 SHA
    Selfkey (KEY)322.00000000 KEY
    Siacoin (SC)1.00000000 SC
    Skycoin (SKY)4.00000000 SKY
    SOLVE (SOLVE)100.00000000 SOLVE
    SONM (SNM)160.00000000 SNM
    Spendcoin (SPND)5.00000000 SPND
    Status (SNT)64.00000000 SNT
    Steem (STEEM)0.02000000 STEEM
    Stellar (XLM)21.00000000 XLM
    Storj (STORJ)7.00000000 STORJ
    StormX (STMX)240.00000000 STMX
    Stratis (STRAT)0.30000000 STRAT
    Swipe (SXP)5.00000000 SXP
    Synthetix Network Token (SNX)1.00000000 SNX
    Syscoin (SYS)2.00000000 SYS
    Tael (WABI)24.00000000 WABI
    Telcoin (TEL)5000.00000000 TEL
    TenX (PAY)6.00000000 PAY
    Tether (USDT)100.00000000 USDT
    Tezos (XTZ)10.00000000 XTZ
    Theta Token (THETA)48.00000000 THETA
    TomoChain (TOMO)10.00000000 TOMO
    Travala (AVA)5.00000000 AVA
    TRON (TRX)10.00000000 TRX
    TrueUSD (TUSD)6.00000000 TUSD
    Ubiq (UBQ)0.03000000 UBQ
    UMA (UMA)3.00000000 UMA
    Unibright (UBT)10.00000000 UBT
    Uniswap (UNI)20.00000000 UNI
    UTRUST (UTK)10.00000000 UTK
    V Systems (VSYS)200.00000000 VSYS
    V-ID (VIDT)50.00000000 VIDT
    VeChainThor (VET)500.00000000 VET
    Verge (XVG)0.20000000 XVG
    Vertcoin (VTC)0.06000000 VTC
    VeThor Token (VTHO)100000.00000000 VTHO
    Viacoin (VIA)1.00000000 VIA
    Viberate (VIB)46.00000000 VIB
    Vitae (VITAE)1.00000000 VITAE
    Voyager Token (VGX)6.40000000 VGX
    Waltonchain (WTC)0.08000000 WTC
    Wanchain (WAN)0.20000000 WAN
    Waves (WAVES)0.10000000 WAVES
    WAX (WAXP)3.00000000 WAXP
    WePower (WPR)260.00000000 WPR
    Wirex Token (WXT)200.00000000 WXT
    XRP (XRP)22.00000000 XRP
    Yearn.finance (YFI)3.00000000 YFI
    Zilliqa (ZIL)200.00000000 ZIL

  • How long until I receive my coins?

    This differs per coin. Sending and receiving Bitcoin can take a few hours, while Ethereum usually takes a few minutes.

     

  • Why can't I withdraw my coins?

    To prevent fraudulent transactions as much as possible, cryptocurrency withdrawal is turned off in the first 72 hours. 

    However, it is possible to withdraw your coins. In order to withdraw your coins, you need you verify your account. You can verify your account via 'Account details'.

  • What's the minimun to receive coins on my Bitladon account?

    To send your coins to your Bitladon account, the amount has to have a minimum value of €5,-.

    The reason for this is that we have to pay a transactional fee to process the coins.

  • Where can I find my transaction ID (TXID)

    1: Make sure you are logged in

    2: Go to "My Account" -> "Transactions" -> "Crypto Withdrawals"

    3: Here you will find the address to which it was sent, the date and time of the withdrawal and the TXID.

  • Why are the costs for sending Ethereum and ERC-20 tokens so high?

    Transaction costs for Ethereum (ETH) and other tokens running on the Ethereum network (ERC20 tokens) increase when the network is busier. This is because more people are conducting transactions, such as sending tokens or trading on exchanges. When prices rise, it also becomes busier on the network because people either buy coins or get coins from cold storage to trade with, for example. The gas costs often go up to prices as high as $5. These costs are to be paid by the end user, take this into account when sending your tokens!

  • Why can't I deposit or withdraw my privacy coins?

    Due to laws and regulations regarding privacy coins, we are forced to stop withdrawals and deposits for the privacy coins we offer from Friday, September 4 at 12:00 AM. It concerns the following coins:

    This means that these coins can no longer be withdrawn and can no longer be deposited. We will continue to offer the coins for trading on our platform, deposit and withdrawal will be disabled. 

Need help?

Take a look at our FAQ page. Frequently asked questions are answered on that page. If your question isn't answered in the FAQ, feel free to contact us.

Contact us