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Frequently Asked Questions (FAQ)

Subjects

  • What's the difference between

    Send: This is the option you use if you want to send coins from Bitladon to a different wallet.

    Deposit: This is the option you use if you want to send coins to your account on Bitladon.

  • Is there a fee for sending and depositing coins?

    There are no costs to depositing coins on Bitladon.

    If you want to send your coins, there's a fee that differs per coin. Please not: This fee is not for Bitladon. This fee is used to make sure that the network will confirm the transaction faster.

    0x (ZRX)32.63329131 ZRX
    1inch (1INCH)6.13891662 1INCH
    Aave (AAVE)0.10867919 AAVE
    AdEx (ADX)89.04792837 ADX
    Aelf (ELF)63.43223266 ELF
    Agrello (DLT)196.29901748 DLT
    Aion (AION)0.10000000 AION
    AirSwap (AST)15.31679762 AST
    Algorand (ALGO)0.01000000 ALGO
    Alpha Finance Lab (ALPHA)18.07229067 ALPHA
    Ambrosus (AMB)74.24771503 AMB
    Ankr (ANKR)353.86393119 ANKR
    Aragon (ANT)19.64728750 ANT
    Ardor (ARDR)3.00000000 ARDR
    Ark (ARK)0.20000000 ARK
    Augur (REP)2.66414652 REP
    Avalanche (AVAX)0.10000000 AVAX
    Axie Infinity (AXS)0.24469782 AXS
    BakeryToken (BAKE)5.00000000 BAKE
    Balancer (BAL)7.22575549 BAL
    Bancor (BNT)8.40805391 BNT
    Band Protocol (BAND)12.94575540 BAND
    Basic Attention Token (BAT)26.51873386 BAT
    Binance Coin (BNB)0.01000000 BNB
    Bitcoin (BTC)0.00030000 BTC
    Bitcoin Cash (BCH)0.00100000 BCH
    Bitcoin Cash SV (BSV)0.01000000 BSV
    Bitcoin Diamond (BCD)0.01000000 BCD
    Bitcoin Gold (BTG)0.00050000 BTG
    BitShares (BTS)1.00000000 BTS
    BitTorrent (BTT)50.00000000 BTT
    Bluzelle (BLZ)193.43851358 BLZ
    Bread (BRD)273.54244988 BRD
    Cardano (ADA)1.00000000 ADA
    Celer Network (CELR)217.41843035 CELR
    Celo (CELO)5.00000000 CELO
    Celsius (CEL)22.82944745 CEL
    ChainLink (LINK)1.14852067 LINK
    Chiliz (CHZ)151.01350958 CHZ
    Chromia (CHR)334.47987011 CHR
    Cindicator (CND)6344.66273730 CND
    Civic (CVC)236.86748770 CVC
    Compound (COMP)0.08800027 COMP
    Cosmos (ATOM)0.01000000 ATOM
    COTI (COTI)69.08417872 COTI
    Curve (CRV)28.09445725 CRV
    Dai (DAI)38.56148440 DAI
    Dash (DASH)0.00200000 DASH
    Decentraland (MANA)53.64797806 MANA
    Decred (DCR)0.01000000 DCR
    Dent (DENT)9521.95721909 DENT
    DIA (DIA)28.19851074 DIA
    DigiByte (DGB)0.40000000 DGB
    District0x (DNT)607.48127712 DNT
    Dogecoin (DOGE)2.00000000 DOGE
    Dragonchain (DRGN)192.20480541 DRGN
    Dusk Network (DUSK)1.00000000 DUSK
    Elastos (ELA)0.10000000 ELA
    Elrond Gold (EGLD)0.01000000 EGLD
    Energi (NRG)1.00000000 NRG
    Energy Web Token (EWT)0.25000000 EWT
    Enjin Coin (ENJ)20.46443091 ENJ
    EOS (EOS)0.10000000 EOS
    Ethereum (ETH)0.00517398 ETH
    Ethereum Classic (ETC)0.01000000 ETC
    Fantom (FTM)24.85429468 FTM
    Fetch (FET)34.93092385 FET
    Filecoin (FIL)0.05000000 FIL
    Flow (FLOW)0.10000000 FLOW
    FTX Token (FTT)0.27070570 FTT
    FunFair (FUN)2627.04424122 FUN
    Gas (GAS)0.00000000 GAS
    Genesis Vision (GVT)9.77239771 GVT
    Gifto (GTO)22.00000000 GTO
    Golem (GLM)98.32747184 GLM
    Groestlcoin (GRS)0.20000000 GRS
    Gulden (NLG)0.20000000 NLG
    GXChain (GXS)0.30000000 GXS
    Harmony (ONE)20.00000000 ONE
    Hedera Hashgraph (HBAR)2.00000000 HBAR
    Holo (HOT)5051.25345225 HOT
    Horizen (ZEN)0.00200000 ZEN
    ICON (ICX)0.02000000 ICX
    Internet Computer (ICP)0.10000000 ICP
    IOStoken (IOST)1.00000000 IOST
    IOTA (MIOTA)0.50000000 MIOTA
    IoTeX (IOTX)61.70000000 IOTX
    Kava (KAVA)0.50000000 KAVA
    Keep Network (KEEP)42.38520253 KEEP
    Klaytn (KLAY)10.00000000 KLAY
    Kusama (KSM)0.05000000 KSM
    Kyber Network (KNC)19.58834726 KNC
    Lisk (LSK)0.30000000 LSK
    Litecoin (LTC)0.01000000 LTC
    Loom Network (LOOM)432.24304247 LOOM
    Loopring (LRC)109.09154300 LRC
    LTO Network (LTO)140.99255405 LTO
    Mainframe (MFT)2938.91023252 MFT
    Maker (MKR)0.01537837 MKR
    MANTRA DAO (OM)72.65873923 OM
    Metal (MTL)13.56868500 MTL
    Mithril (MITH)17.02000000 MITH
    Morpheus Labs (MITX)292.42900508 MITX
    Nano (NANO)0.01000000 NANO
    Nebulas (NAS)0.10000000 NAS
    NEM (XEM)15.00000000 XEM
    NEO (NEO)0.00000000 NEO
    Nexo (NEXO)18.96735657 NEXO
    Nimiq (NIM)100.00000000 NIM
    Nucleus Vision (NCASH)13866.67161041 NCASH
    Nuls (NULS)0.01000000 NULS
    Obyte (GBYTE)0.00200000 GBYTE
    Ocean Protocol (OCEAN)114.23528997 OCEAN
    OmiseGo (OMG)4.70163057 OMG
    Ontology (ONT)1.00000000 ONT
    Orchid (OXT)121.21766735 OXT
    PancakeSwap (CAKE)0.50000000 CAKE
    PAX Gold (PAXG)0.02444793 PAXG
    Phantasma (SOUL)4.00000000 SOUL
    PNetwork Token (PNT)42.70344902 PNT
    Polkadot (DOT)0.10000000 DOT
    Polygon (MATIC)31.68619243 MATIC
    Polymath (POLY)63.65352391 POLY
    Populous (PPT)55.72160835 PPT
    Power Ledger (POWR)93.71361327 POWR
    Pundi X (PUNDIX)12.27163151 PUNDIX
    Qtum (QTUM)0.01000000 QTUM
    Quant (QNT)0.12126436 QNT
    Raiden Network Token (RDN)31.03067571 RDN
    Ravencoin (RVN)1.00000000 RVN
    Reef (REEF)850.74964178 REEF
    Ren (REN)40.10995070 REN
    Request Network (REQ)150.98193826 REQ
    Reserve Rights (RSR)1289.31709057 RSR
    Safe Haven (SHA)100.00000000 SHA
    Selfkey (KEY)4384.57265217 KEY
    Serum (SRM)1.99719638 SRM
    SHIBA INU (SHIB)2133076.38854260 SHIB
    Siacoin (SC)0.10000000 SC
    Solana (SOL)0.10000000 SOL
    Status (SNT)1191.45077822 SNT
    Steem (STEEM)0.01000000 STEEM
    Stellar (XLM)0.01000000 XLM
    Storj (STORJ)36.35617165 STORJ
    StormX (STMX)599.63763634 STMX
    STRAX (STRAX)0.10000000 STRAX
    Swipe (SXP)18.96288398 SXP
    Synthetix Network Token (SNX)6.58358537 SNX
    Syntropy (NOIA)107.35978395 NOIA
    Syscoin (SYS)1.00000000 SYS
    Tael (WABI)210.03028322 WABI
    Telcoin (TEL)2510.39304530 TEL
    Terra (LUNA)0.10000000 LUNA
    Tether (USDT)29.84245028 USDT
    Tezos (XTZ)0.50000000 XTZ
    The Graph (GRT)23.07774423 GRT
    The Sandbox (SAND)23.20713495 SAND
    Theta Token (THETA)0.10000000 THETA
    Travala (AVA)0.10000000 AVA
    TRON (TRX)1.00000000 TRX
    TrueUSD (TUSD)36.29950815 TUSD
    Ubiq (UBQ)0.01000000 UBQ
    UMA (UMA)9.80702213 UMA
    Unibright (UBT)10.05429351 UBT
    Uniswap (UNI)1.50406913 UNI
    UTRUST (UTK)105.91924166 UTK
    V-ID (VIDT)41.66266442 VIDT
    VeChainThor (VET)20.00000000 VET
    Venus (XVS)0.20000000 XVS
    Verge (XVG)0.10000000 XVG
    VeThor Token (VTHO)400.00000000 VTHO
    Viacoin (VIA)0.01000000 VIA
    Voyager Token (VGX)12.08409165 VGX
    Waltonchain (WTC)0.40000000 WTC
    Wanchain (WAN)0.10000000 WAN
    Waves (WAVES)0.00200000 WAVES
    XRP (XRP)0.25000000 XRP
    Yearn.finance (YFI)0.00365161 YFI
    Zilliqa (ZIL)1.00000000 ZIL

  • What's the minimum for sending coins?

    Each and every coin has is own minimum. Below you can find a list with the minimum per coin.

     

    0x (ZRX)20.00000000 ZRX
    1inch (1INCH)10.00000000 1INCH
    Aave (AAVE)0.10000000 AAVE
    AdEx (ADX)14.00000000 ADX
    Aelf (ELF)7.60000000 ELF
    Agrello (DLT)50.00000000 DLT
    Aion (AION)0.20000000 AION
    AirSwap (AST)120.00000000 AST
    Algorand (ALGO)20.00000000 ALGO
    Alpha Finance Lab (ALPHA)50.00000000 ALPHA
    Ambrosus (AMB)60.00000000 AMB
    Ankr (ANKR)5.00000000 ANKR
    Aragon (ANT)2.60000000 ANT
    Ardor (ARDR)4.00000000 ARDR
    Ark (ARK)0.40000000 ARK
    Augur (REP)0.20000000 REP
    Avalanche (AVAX)1.00000000 AVAX
    Axie Infinity (AXS)0.50000000 AXS
    BakeryToken (BAKE)50.00000000 BAKE
    Balancer (BAL)3.00000000 BAL
    Bancor (BNT)1.80000000 BNT
    Band Protocol (BAND)0.10000000 BAND
    Basic Attention Token (BAT)10.00000000 BAT
    Binance Coin (BNB)0.10000000 BNB
    Bitcoin (BTC)0.00130000 BTC
    Bitcoin Cash (BCH)0.02000000 BCH
    Bitcoin Cash SV (BSV)0.02000000 BSV
    Bitcoin Diamond (BCD)0.02000000 BCD
    Bitcoin Gold (BTG)0.00200000 BTG
    BitShares (BTS)50.00000000 BTS
    BitTorrent (BTT)200.00000000 BTT
    Bluzelle (BLZ)80.00000000 BLZ
    Bread (BRD)10.00000000 BRD
    Cardano (ADA)10.00000000 ADA
    Celer Network (CELR)200.00000000 CELR
    Celo (CELO)20.00000000 CELO
    Celsius (CEL)50.00000000 CEL
    ChainLink (LINK)4.80000000 LINK
    Chiliz (CHZ)60.00000000 CHZ
    Chromia (CHR)500.00000000 CHR
    Cindicator (CND)200.00000000 CND
    Civic (CVC)60.00000000 CVC
    Compound (COMP)0.05000000 COMP
    Cosmos (ATOM)5.00000000 ATOM
    COTI (COTI)200.00000000 COTI
    Curve (CRV)50.00000000 CRV
    Dai (DAI)6.00000000 DAI
    Dash (DASH)0.10000000 DASH
    Decentraland (MANA)32.00000000 MANA
    Decred (DCR)0.03000000 DCR
    Dent (DENT)50000.00000000 DENT
    DIA (DIA)10.00000000 DIA
    DigiByte (DGB)0.60000000 DGB
    District0x (DNT)145.00000000 DNT
    Dogecoin (DOGE)6.00000000 DOGE
    Dragonchain (DRGN)20.00000000 DRGN
    Dusk Network (DUSK)2.00000000 DUSK
    Elastos (ELA)0.20000000 ELA
    Elrond Gold (EGLD)1.00000000 EGLD
    Energi (NRG)10.00000000 NRG
    Energy Web Token (EWT)2.00000000 EWT
    Enjin Coin (ENJ)40.00000000 ENJ
    EOS (EOS)0.20000000 EOS
    Ethereum (ETH)0.05000000 ETH
    Ethereum Classic (ETC)0.02000000 ETC
    Fantom (FTM)110.00000000 FTM
    Fetch (FET)10.00000000 FET
    Filecoin (FIL)1.00000000 FIL
    Flow (FLOW)1.00000000 FLOW
    FTX Token (FTT)5.00000000 FTT
    FunFair (FUN)1500.00000000 FUN
    Gas (GAS)1.00000000 GAS
    Genesis Vision (GVT)0.30000000 GVT
    Gifto (GTO)36.00000000 GTO
    Golem (GLM)50.00000000 GLM
    Groestlcoin (GRS)0.40000000 GRS
    Gulden (NLG)0.60000000 NLG
    GXChain (GXS)0.60000000 GXS
    Harmony (ONE)40.00000000 ONE
    Hedera Hashgraph (HBAR)5.00000000 HBAR
    Holo (HOT)10000.00000000 HOT
    Horizen (ZEN)0.00400000 ZEN
    ICON (ICX)0.04000000 ICX
    Internet Computer (ICP)0.10000000 ICP
    IOStoken (IOST)190.20000000 IOST
    IOTA (MIOTA)50.00000000 MIOTA
    IoTeX (IOTX)123.40000000 IOTX
    Kava (KAVA)5.00000000 KAVA
    Keep Network (KEEP)25.00000000 KEEP
    Klaytn (KLAY)30.00000000 KLAY
    Kusama (KSM)2.00000000 KSM
    Kyber Network (KNC)5.60000000 KNC
    Lisk (LSK)0.20000000 LSK
    Litecoin (LTC)0.10000000 LTC
    Loom Network (LOOM)50.00000000 LOOM
    Loopring (LRC)20.80000000 LRC
    LTO Network (LTO)30.00000000 LTO
    Mainframe (MFT)900.00000000 MFT
    Maker (MKR)0.30000000 MKR
    MANTRA DAO (OM)100.00000000 OM
    Metal (MTL)4.40000000 MTL
    Mithril (MITH)76.00000000 MITH
    Morpheus Labs (MITX)10.00000000 MITX
    Nano (NANO)1.00000000 NANO
    Nebulas (NAS)0.20000000 NAS
    NEM (XEM)8.00000000 XEM
    NEO (NEO)1.00000000 NEO
    Nexo (NEXO)80.00000000 NEXO
    Nimiq (NIM)2000.00000000 NIM
    Nucleus Vision (NCASH)2000.00000000 NCASH
    Nuls (NULS)0.02000000 NULS
    Obyte (GBYTE)0.06000000 GBYTE
    Ocean Protocol (OCEAN)10.00000000 OCEAN
    OmiseGo (OMG)0.74000000 OMG
    Ontology (ONT)2.00000000 ONT
    Orchid (OXT)10.00000000 OXT
    PancakeSwap (CAKE)1.00000000 CAKE
    PAX Gold (PAXG)0.05000000 PAXG
    Phantasma (SOUL)25.00000000 SOUL
    PNetwork Token (PNT)2.00000000 PNT
    Polkadot (DOT)4.00000000 DOT
    Polygon (MATIC)20.00000000 MATIC
    Polymath (POLY)10.00000000 POLY
    Populous (PPT)0.66000000 PPT
    Power Ledger (POWR)14.20000000 POWR
    Pundi X (PUNDIX)5.00000000 PUNDIX
    Qtum (QTUM)0.02000000 QTUM
    Quant (QNT)1.00000000 QNT
    Raiden Network Token (RDN)14.00000000 RDN
    Ravencoin (RVN)2.00000000 RVN
    Reef (REEF)100.00000000 REEF
    Ren (REN)40.00000000 REN
    Request Network (REQ)45.20000000 REQ
    Reserve Rights (RSR)500.00000000 RSR
    Safe Haven (SHA)10000.00000000 SHA
    Selfkey (KEY)322.00000000 KEY
    Serum (SRM)20.00000000 SRM
    SHIBA INU (SHIB)1000000.00000000 SHIB
    Siacoin (SC)1.00000000 SC
    Solana (SOL)0.20000000 SOL
    Status (SNT)64.00000000 SNT
    Steem (STEEM)0.02000000 STEEM
    Stellar (XLM)50.00000000 XLM
    Storj (STORJ)7.00000000 STORJ
    StormX (STMX)240.00000000 STMX
    STRAX (STRAX)0.30000000 STRAX
    Swipe (SXP)5.00000000 SXP
    Synthetix Network Token (SNX)1.00000000 SNX
    Syntropy (NOIA)1000.00000000 NOIA
    Syscoin (SYS)2.00000000 SYS
    Tael (WABI)24.00000000 WABI
    Telcoin (TEL)5000.00000000 TEL
    Terra (LUNA)10.00000000 LUNA
    Tether (USDT)6.00000000 USDT
    Tezos (XTZ)10.00000000 XTZ
    The Graph (GRT)20.00000000 GRT
    The Sandbox (SAND)100.00000000 SAND
    Theta Token (THETA)10.00000000 THETA
    Travala (AVA)5.00000000 AVA
    TRON (TRX)10.00000000 TRX
    TrueUSD (TUSD)6.00000000 TUSD
    Ubiq (UBQ)0.03000000 UBQ
    UMA (UMA)3.00000000 UMA
    Unibright (UBT)10.00000000 UBT
    Uniswap (UNI)1.00000000 UNI
    UTRUST (UTK)10.00000000 UTK
    V-ID (VIDT)50.00000000 VIDT
    VeChainThor (VET)500.00000000 VET
    Venus (XVS)1.00000000 XVS
    Verge (XVG)0.20000000 XVG
    VeThor Token (VTHO)1000.00000000 VTHO
    Viacoin (VIA)1.00000000 VIA
    Voyager Token (VGX)6.40000000 VGX
    Waltonchain (WTC)0.08000000 WTC
    Wanchain (WAN)0.20000000 WAN
    Waves (WAVES)0.10000000 WAVES
    XRP (XRP)22.00000000 XRP
    Yearn.finance (YFI)0.01000000 YFI
    Zilliqa (ZIL)200.00000000 ZIL

  • How long until I receive my coins?

    This differs per coin. Sending and receiving Bitcoin can take a few hours, while Ethereum usually takes a few minutes.
    Please note: We store 95% of all coins offline for security reasons. If our hot wallet is empty it might take a little bit longer for your withdrawal to arrive.
     

  • What's the minimun to receive coins on my Bitladon account?

    To send your coins to your Bitladon account, the amount has to have a minimum value of €5,-.

    The reason for this is that we have to pay a transactional fee to process the coins.

  • Where can I find my transaction ID (TXID)

    1: Make sure you are logged in

    2: Go to "My Account" -> "Transactions" -> "Crypto Withdrawals"

    3: Here you will find the address to which it was sent, the date and time of the withdrawal and the TXID.

  • Why are the costs for sending Ethereum and ERC-20 tokens so high?

    Transaction costs for Ethereum (ETH) and other tokens running on the Ethereum network (ERC20 tokens) increase when the network is busier. This is because more people are conducting transactions, such as sending tokens or trading on exchanges. When prices rise, it also becomes busier on the network because people either buy coins or get coins from cold storage to trade with, for example. The gas costs often go up to 20+ euro's. These costs are to be paid by the end user, take this into account when sending your tokens!

  • Why can't I deposit or withdraw my privacy coins?

    Due to laws and regulations regarding privacy coins, we are forced to stop withdrawals and deposits for the privacy coins we offer from Friday, September 4 2020. It concerns the following coins:

    This means that these coins can no longer be withdrawn and can no longer be deposited. We will continue to offer the coins for trading on our platform, deposit and withdrawal will be disabled. 

Need help?

Take a look at our FAQ page. Frequently asked questions are answered on that page. If your question isn't answered in the FAQ, feel free to contact us.

Contact us