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Frequently Asked Questions (FAQ)


  • What is Bitladon?

    Bitladon is an online platform where you can buy and sell cryptocurrency. 
    We make it possible to buy and sell cryptocurrency, 24 hours a day, seven days a week. 

    Bitladon is part of Coin Meester B.V.
    Coin Meester B.V. is a company registered in The Netherlands with Dutch owners: Boyd Meuleman & Mitchell Zandwijken.

  • Why should I choose Bitladon?

    We make it possible for you to deposit money on your account with SEPA transfer or any of our other payment methods. Once you've bought a coin with the deposited euro's, these will instantly be visible in your account. We invest a lot of time and effort into making the process fully automatic so you don't have to wait endlessly for your coins to appear.

    "What you see is what you get". There are no hidden costs while buying/selling coins. The amount you see is the amount you get or pay.

    Bitladon is officialy registrered with the Dutch Central Bank (DNB) as a provider of cryptocurrency services. 

  • Is it easy to contact you?

    Definitely. On workdays from 9 AM to 5 PM, you can reach us by phone, e-mail and chat. We usually reply to e-mails within an hour. After 5 PM and during the weekend, you can reach us by e-mail, but the response time might be longer.

  • Are you trustworthy?

    We would say so! Many others think so, too. You can check out their opinion on Trustpilot.

    Our company is registered in The Netherlands and we've taken the needed measures to ensure safety for your cryptocurrency. 

  • Do I have to get my own wallet?

    You don’t have to! The coins are stored safely with us on several hardware/offline wallets. Having your own wallet with us, however, is definitely easier to exchange and sell coins if they’re already in your account. It is possible to send coins to your own wallet.

  • Do you have a referral program?

    Yes, we do! Once you are logged in, you can go to “account details” and scroll down until you see: “Earn money with our referral program”. Here you can find your unique referral link. Make sure that the person you’re referring us to, uses this link to register their account.


  • How do you set your price?

    We have our own rates. This is determined by an average of several international exchanges and the trade on our own platform.
    Our margin is variable: it depends on supply and demand and we only execute your orders after you have placed them, so we cannot know the precise margin in advance.

    The final price you pay depends, among other things, on your level of activity on the platform. The more you trade, the higher the discount you get.
    The rates on our website are based on the average discount given on our platform. Therefore, your purchase might end up costing slightly less or more. By default, we charge a margin of 1.5%, after which a discount of up to 1.25% can be earned.

    VIP 1 ≥ € 1 1.00%
    VIP 2 ≥ € 500 0.90%
    VIP 3 ≥ € 1.000 0.80%
    VIP 4 ≥ € 5.000 0.70%
    VIP 5 ≥ € 10.000 0.60%
    VIP 6 ≥ € 25.000 0.50%
    VIP 7 ≥ € 50.000 0.40%
    VIP 8 ≥ € 100.000 0.30%
    VIP 9 ≥ € 500.000 0.20%
    VIP 10 ≥ € 1.000.000 0.10%

    Stablecoins have a fixed fee of 0.1%.

  • Do you have an iOS and/or Android app?

    We do not have our own app yet, but we are working on it!

Need help?

Take a look at our FAQ page. Frequently asked questions are answered on that page. If your question isn't answered in the FAQ, feel free to contact us.

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