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Frequently Asked Questions (FAQ)


  • What is Bitladon?

    Bitladon is a platform on which you can buy and sell cryptocurrency. 
    We make it possible to buy and sell cryptocurrency, 24 hours a day, seven days a week.

    Bitladon is part of Coin Meester B.V.
    Coin Meester B.V. is a company registered in The Netherlands with Dutch owners: Boyd Meuleman & Mitchell Zandwijken.

  • Why should I choose Bitladon?

    We make it possible for you to deposit money on your account with SEPA or SOFORT. Once you've bought a coin with the deposited euro's, these will instantly be visible in your account. We put a lot of time and effort into this process to make this all automatic and so you don't have to wait ages for your coins to appear.

    "What you see is what you get". There are no hidden costs while buying/selling coins. The amount you see is the amount you get or pay.

  • Is it easy to contact you?

    Definitely. On workdays from 9 AM to 5 PM, you can reach us by phone, e-mail and chat. We usually reply to e-mails within an hour. After 5 PM and during the weekend, you can reach us by e-mail, but the response time might be longer.

  • Are you trustworthy?

    We would say so! Many others think so, too. You can check out their opinion on Trustpilot. ( 

    Our company is registered in The Netherlands and we've taken the needed measures to ensure safety for your cryptocurrency. 

  • Do I have to get my own wallet?

    You don’t have to! The coins are stored safely on several hardware/offline wallets. It’s definitely easier to exchange and sell your coins if they’re already in your account, but if you want to store the coins on your own wallet, you can send them to yourself.

  • Do you have a referral program?

    Yes, we do! Once you’ve logged in, you can go to “account details” and scroll down until you see: “Earn money with our referral program”. Here you can see your unique referral link. Make sure that the person you’re referring us to, uses this link to register their account.


  • How do you set your price?

    We have our own course. We determine this by an average of several international exchanges and trading in our own platform. Our margin is variable; depending on supply and demand and we only buy/sell your orders after you have placed your order, so we cannot show the precise margin in advance.


    The final price that you pay depends, among other things, on your activities on the platform. The more you trade, the more discount you get. The rates on our website are based on the average discount given on our platform. You can, therefore, be a little more expensive or a little cheaper with your purchase. By default, we charge a margin of around 2%, after which a discount of up to 1.75% can be counted.

  • Do you have an iOS and/or Android app?

    We do not have our own app yet, but we’re working on it!

  • How can I add you to my portfolio app?

    We are registered with Delta and Blockfolio under the name "Bitladon".

Need help?

Take a look at our FAQ page. Frequently asked questions are answered on that page. If your question isn't answered in the FAQ, feel free to contact us.

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Five frequently asked questions

Here you'll see five of the most commonly asked questions

  • What is Bitladon?
  • Why should I choose Bitladon?
  • Is there a limit for selling and buying coins?
  • What's the difference between
  • Do you have enough coins in stock?